CANCELLATIONS

  • For evaluations and visits, your appointment time is reserved specifically for you. Late cancellations or missed visits leaves a void in the therapists' day, which could have been filled by another patient.

    • We ask that you give at least a 24-hour notice, if possible, for any cancellations or changes to your appointment. You may incur a cancellation charge if notice is not given.

  • In the event evaluation does not take place, a $25.00 initial set up fee will be charged if possible with the first therapy session.

  • If you are a no-show for 2 scheduled visits your child may lose his/her therapy spot and/or be discharged from therapy.

  • Though cancellations are sometimes unavoidable due to illness or family emergencies, it is important to make up missed visits. Attendance is recorded and reported to Medicaid and insurance and may affect your continued authorizations and overall progress of therapy.

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SICK POLICY

In the event of an illness, please use the following guidelines to determine when you should reschedule therapy.

Patients may return to therapy once they are fever & symptom-free for 24 hours and all health conditions listed below have been treated and resolved.

• Temperature of 100 degrees or above
• Vomiting, nausea, diarrhea, or severe abdominal pain
• Sore throat, severe cold, persistent cough, or swollen glands around jaws, ears & neck
• EYES/EARS - red, inflamed, discharging eyes, or earache
• SKIN – rashes, eruptions, lesions in the weeping stage, suspected scabies, impetigo, or head lice
• Other symptoms suggestive of serious illness including marked drowsiness or malaise

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